Terms & Conditions
Return & Exchange Policy
Order Template
FAQ

Step 1: Browse and select your items from Mela-Co's online catalogue.
Step 2: Email your order to sales@mela-co.com. Template attached for your convenience.
Step 3: Mela-Co will check stock.We will send you an invoice with the total amount payable
including the postage charges and bank details.
Step 4: You will need to arrange payment. Send us an email (sales@mela-co.com)
Do indicate your invoice number in your email/sms.
Step 5: A confirmation email will be sent after we checked the payment.
Step 6: Your item(s) will be send out within 3 working days
from the payment confirmation date.
Step 7: Mela-Co will send you a notification email after we post out your items.
Tracking number will be indicated in the email for those who opt for registered mail/ speedpost/Courier services

Please send us the following information when placing your order:
1. Name:
2. Mailing Address:
3. Contact No.:
4. Mode of Payment : Bank Transfer via POSB / OCBC or Paypal ( *delete accordingly)
5. Mode of Delivery: Send via Normal Mail/Registered Mail / Courier/AM Mail (Letterbox)/AM Mail (Doorstep) [*delete accordingly]

Item 1:
Product ID:
Product Name:
Size/Color:
Quantity:
Price:

Item 2:
Product ID:
Product Name:
Size/Color:
Quantity:
Price:

Frequently Asked Questions

WHAT ARE PRE-ORDER ITEM?
Pre-order items are incoming new stocks.

HOW LONG DO I HAVE TO WAIT FOR PRE-ORDER ITEMS?
Usually the waiting time is between 2 - 4 weeks.
But it may be slightly longer as stocks need to be shipped in from the factories.

WHY SHOULD I PLACE ORDER FOR PREORDER ITEMS?
By placing order and making payment, we will reserve the item(s) and send them out to you
once they are here. Otherwise the size or colors you like may be sold out if you wait for them to be instock.

DO I HAVE TO MAKE FULL PAYMENT FOR PRE-ORDER ITEMS?
Yes, it will be treated like a normal order.
Just that item(s) will be send out once it reaches us.

ARE ALL ITEMS READY STOCK?
Most items are all exisiting & ready stock except for pre-order items.
Once payment is received, we will mail item out to you.

WHY DO YOU ASK FOR MY CONTACT NUMBER IN THE ORDER?
We usually print your contact number together with the address.
This can help in any case of lost or undelivered parcels.

HOW CAN I ENSURE THAT THE PARCEL WILL REACH ME?
If you are concern with the creditability of SingPost's Normal mail, we will recommend the
registered mail or courier option.
Both these options come with tracking numbers which you can monitor.

WHAT IF I NEED TO RECEIVE THE ITEM URGENTLY?
We will strongly recommend to deliver the item via courier.

CAN I MEETUP WITH YOU TO COLLECT THE ITEM AFTER MAKING PAYMENT?
Sorry, we do not conduct meet ups. Delivery of items is via post or courier services only.

WILL YOU BE BRINGING BACK THE SOLD OUT ITEMS?
We may bring back some of the sold out items if the stocks permit. However, normally, we
will replace the sold out items with newer designs.
Thus we encourage our customers to be on our mailing list to receive timely updates.

CAN I CHECK IF THE ITEM(S) IS/ARE AVAILABLE BEFORE PLACING MY ORDER?
Yes, upon receiving your enquiry via email, we will check and revert.
Do take note, no reservations will be placed for pre-order enquires.
Items are on first come first serve basis.

HOW FAST WILL I BE ABLE TO RECEIVE MY ORDER?
Technically, you should be able to receive your item within 7 working days
(Normal mail + Singapore address) after payment.
The item(s) will be posted out within 3 working days after we receive the payment.
And we will inform you accordingly.
The length of delivery time depends on the mode of delivery chosen.
Courier: 1 day
Registered mail: 1to 2 days
Normal mail: 3 - 5 days
International mail: depends on the country. Normally takes around 7 - 14 days

ARE THE PRODUCTS PRE-ORDER OR READY STOCKS?
Most of the products are ready stock unless otherwise stated.

CAN I ARRANGE TO MEET-UP TO TRY/VIEW THE PRODUCTS BEFORE BUYING?
Sorry, we do not conduct meetups. Orders are via online only.

DO YOU HAVE A RETAIL SHOP?
We do not have any retail fronts, orders are via online only.

HOW DO I PLACE ORDER?
1. Select your preferred items from our online catalogue.
2. Send your order via email to sales@mela-co.com.
3. We will send you the invoice with the total amount payable including the postage charges
within 3 working days
4. Payment is to be received within 3 days from the date indicated in the invoice.
5. Your item(s) will be send out within 3 working days after payment is received.
Click for more details

HOW DO I MAKE PAYMENT?
We accept two forms of payment:
1. Local Bank Transfer
Payments can be made to our POSB Savings Account, OCBC Current Account.
Account details will be provided in our invoice issued to you after we received your order.
For international customers, we encourage payment by paypal.

2. Paypal
For customers who wish to pay via Paypal, please indicatein your email order.
We will send out a payment request to you, kindly make your payment through the received
payment request..
Please note, for payment with Paypal, there is an additional 4.5% payment charge on top of
the total payable amount.

HOW WILL THE ITEMS BE SENT TO ME?
Your items will be posted out using the SingPost's & courier services.
Choices of postal services includes normal local mail, local registered mail, courier, international mail or registered international mail for overseas buyers.
Click for more details

HOW ARE THE POSTAGE CHARGES CALCULATED

Normal Local Mail
Postage will be calculated based on SingPost's rates.
Rates are between S$1.00 - S$3.35 depending on weight of parcel.

Local Registered Mail
Additional Registered Mail Fee of S$2.30 will be added on top
of the normal postage charges for orders to be send via registered mail.

Courier (Same Day Delivery)
Range from $6.00 - $25.00
You can select the time of delivery.

International Mail
International orders will be sent out from Singapore via Singapore Post, either with normal international airmail or international
EMS service. Charges for international orders will vary depending on the type of shipping service required and weight. Actual
shipping will be quoted based on order quantity. For all international orders, we will indicate item as a gift during declaration to
minimize on tax charges but any sales tax incurred is the sole responsibility of the customer.

Registered International Mail
Additional Registered Mail Fee of S$2.30 will be added on top of the postage charges for orders to be send via registered
international mail.

Click for more details

How is the Exchange done?

Exchanges are to be done only via Mail (No meet ups will be conducted)
a. Customers with such requests should send their email requests to sales@mela-co.com, indicating their reasons/requests, name & the invoice number.
b. Clear photographs of the defect area or item must be forwarded with their email requests.
c. We will request customers to return the item via mail.
d. Customers are to ensure that they mail out the item asap so that it can reach us no later then 5 days from the date their requests are made.
e. Once we received the item, we will investigate the claim.
f. Once checked and ensured that the item abides to our exchange policy, we will send out the new item for the exchange or process any refunds.
g. Customers can make their requests to exchange but it will be subjected to our stocks availability.
h. All postage charges involved are to be borne by the customers.
i. A top-up is necessary if balance is not enough to offset the new postages.
j. Exchange process will take around 2 weeks (returning of item to us - verification - mailing out new item to you).

Courier Services (Local)
- Deliver item(s) to your home / office.
- Can choose delivery time.
- Delivery can be made between 2 - 4 pm / 4 - 6 pm / 6 - 8 pm / 8 - 10 pm [Monday - Friday].
- Parcel comes with a tracking number.
- Charges : 1 to 3 items - S$ 6.00 | 4 - 8 tems - S$ 8.00 | 9 - 12 items - S$ 10.00
- 'Items' here refers to clothings.
- Due to the size and weight, winter coats & bags will come under $10.00 and above
- Mela-Co will access and advise the most economical charges.
- Customers are advised to give at least 1 day notice to make delivery arrangments
(after payment).

Normal Local Mail (Default Choice)
- Delivery time takes between 3 - 5 working days.
- No tracking number available.
- Will receive the parcel in your mailbox.
- Postage will be based on SingPost's rates.
- Charges: Normal Postage cost between S$1.00 - S$3.35,depending on weight of parcel.

Local Registered Mail
- Delivery time takes between 2 - 3 working days
- Comes with registered mail article tracking number
- Parcel will be delivered to door
- Additional Registered Mail Fee of S$2.30 to be charged on top of the normal postage charges.

Courier
- Same Day Delivery
- Price range from $6.00 - $25.00, depending on item's size.
- You can select the time of delivery.

Registered International Mail
-International orders will be sent out via normal international airmail
or international EMS service.
- Charges will depend on the type of shipping service required and weight.
- Delivery time is to be advised as its subjected to the location of delivery address.
- Tracking number will be given to registered international mails.
- Additional Registered Mail Fee of S$2.30 will be added on top of the postage charges
for orders to be send via registered international mail.

EXAMPLES OF CALCULATION OF POSTAGE CHARGES

Examples 1 :
Order for 1 Bag which weights 300g after packing
Mail option chosen: Normal Local Mail
Postage cost: $1.50

Example 2:
Order for 1 Bag which weights 300g after packing
Mail option chosen: Registered Local Mail
Postage cost : $1.50 + $2.30 = $3.80

Example 3:
Order for 1 Top which weights 300g after packing
Mail option chosen: Courier
Postage cost : S$ 6.00

MODES OF PAYMENT

We accept two forms of payment:
1. Local Bank Transfer
Payments can be made to our
- POSB Savings Account(Default Choice) or
- OCBC Current Account or
Account details will be provided in our invoice issued to you after we received your order.

2. Paypal (Paypal, VISA or Master Card Via Paypal)
For customers who wish to pay via Paypal, Visa or Master, please indicate in your email order.
We will send out a payment request to you, kindly make your payment through the received payment request.
Please note, for payment with Paypal, there is an additional 4.5% payment charge on top of the total payable amount.